Privacy Policy – CoopCraft
Welcome to CoopCraft. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following information from customers, vendors, and visitors:
- Name
- Email address
- Mobile number
- Shipping & billing address
- Payment details (processed securely via payment gateways)
- Order and transaction details
- Vendor business details
- Device/browser information for analytics and security
2. How We Use Your Information
Your information may be used for:
- Processing orders and payments
- Shipping and delivery updates
- Customer support
- Vendor onboarding and management
- Sending transactional SMS/WhatsApp/email notifications
- Improving website performance and user experience
- Fraud prevention and security purposes
3. Payment Security
All payments are processed through secure third-party payment gateways such as Razorpay. CoopCraft does not store complete debit/credit card information on its servers.
4. Sharing of Information
We do not sell personal information. Data may be shared only with:
- Payment gateway providers
- Shipping partners
- Government/legal authorities if required by law
- Internal operational teams
5. Cookies
Our website may use cookies and analytics tools to improve browsing experience and website functionality.
6. Vendor Responsibility
Vendors using CoopCraft are responsible for maintaining accurate product information, pricing, and inventory details.
7. Data Protection
We implement reasonable security measures to protect user data from unauthorized access or misuse.
8. Third-Party Links
Our website may contain links to external websites. CoopCraft is not responsible for their privacy practices or content.
9. Updates to Privacy Policy
CoopCraft reserves the right to modify this policy at any time without prior notice.
10. Contact Information
For privacy-related concerns:
CoopCraft
Email: contact@coopcraft.co.in
Phone: +91 99814 23036