Refund & Cancellation Policy – CoopCraft
1. Order Cancellation
Orders can be cancelled before shipment confirmation. Once shipped, cancellation may not be possible.
2. Refund Eligibility
Refunds may be approved in cases such as:
- Damaged products
- Wrong item delivered
- Missing products
- Duplicate payment
3. Non-Refundable Cases
Refunds may not be provided for:
- Customized or handmade products with minor variations
- Delay caused by courier services
- Incorrect customer address details
4. Return Window
Customers must report issues within 3–7 days of delivery depending on product category.
5. Refund Processing Time
Approved refunds are generally processed within 5–10 business days to the original payment method.
6. Vendor-Based Returns
Certain products may have vendor-specific return conditions displayed on the product page.
7. Contact
For refund or cancellation support:
Email: contact@coopcraft.co.in
Phone: +91 99814 23036